Senior Account Manager

Company Overview

Spare Payments is a venture-backed electronic payments business based in Cairo, Egypt, building financial and education technology solutions for the global market. Our primary product is the Spare platform: a messaging and micropayment SAAS for the education sector, helping school campuses become safer and cash-free.

As we continue to expand, we are seeking a dynamic and experienced Senior Account Manager to join the Operations team.

Position Overview

As a Senior Account Manager, you will play a crucial role in ensuring the smooth and efficient functioning of the company’s accounts. You will be responsible for managing key client accounts, providing training to clients, and serving as the main point of contact for client interfacing tasks. Additionally, you will collaborate closely with other departments to optimize processes, enhance productivity, and contribute to the overall success of the company. 

Responsibilities

Client Account Management

• Manage key client accounts, ensuring their satisfaction and addressing any issues or concerns.
• Serve as the main point of contact for key clients, building and maintaining strong relationships.
• Gather client feedback and insights to inform product/service improvements.
• Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts.

Client Training

• Develop and deliver training programs for clients to ensure effective use of our products/services.
• Provide ongoing support and resources to clients to enhance their understanding and utilization of our offerings.

Process Optimization

• Analyze existing processes and identify areas for improvement to increase efficiency.
• Implement streamlined workflows and best practices to optimize operational processes.
• Work closely with cross-functional teams to ensure alignment and integration of processes.

Resource Management

• Oversee resource allocation and utilization to meet operational goals.
• Monitor and manage workload distribution within the team.

Quality Control

• Establish and enforce quality control measures to ensure high standards of service delivery.
• Conduct regular audits and assessments to identify and address any operational deficiencies.

Team Leadership

• Provide guidance, coaching, and support to team members to enhance their performance and professional growth.
• Foster a positive and collaborative team culture.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Proven experience in a similar role
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Fluency in English and Arabic.
• Ability to thrive in a fast-paced and dynamic work environment.

Benefits

• Competitive package
• Health insurance
• Opportunities for professional development and growth

Working Conditions

• Day(s) off: 2 
• Working hours: 8 
• Location: Heliopolis

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